These Terms and Conditions apply to all sales of products and services via our website on www.pharmamedrsm.com which is owned and operated by Pharmamed SRL, C.O.E. SM28447, Via Cesare Cantù 104 (San Marino) conducted by each customer procuring products and or services from webpage. We recommend that customers carefully read through these terms and conditions before completing a purchase on our website.
Please note we only sell to companies and not private persons.
Orders
Customers may place orders 24 hours a day on our website. We will process the order as quickly as possible and usually within 24 working hours from receipt of the order. Concerning products which are in backorder the dispatch will usually be 3-6 working days later, unless otherwise informed. After an order has been placed, the customer will receive an order overview by e-mail. Please note that the order overview is not an order confirmation and we are not bound by the customer’s purchase order at this stage. A binding agreement is made between the customer and Pharmamed SRL when the customer receives an email with the shipment notification, invoice and packing slip. When the customer places a purchase order in the website, this order is binding for the customer. All orders for products are subject to availability, and Pharmamed SRL reserves the right to cancel any purchase order or agreement if supply is impossible.
Customer information
It is the customer’s responsibility to ensure that all customer, delivery and VAT number (were applicable) information which is provided to us is correct. In the case that the customer makes changes about customer information, Pharmamed SRL carries the right to verify these new information and will within 24 working hrs, re-evaluate the customers account details for approval.
Shipment information
You can choose whether to collect the products in San Marino or to have them sent by courier.
Collection at the logistic warehouse
All products that can be purchased on the site can be booked and collected by the customer at the warehouse managed by Logicamente Srl in Via Fondo Ausa 64 (+39 0549 905858), in the Republic of San Marino. Choosing this method of withdrawal there are no collection fees and you will only pay for the product, or products, via the site’s advanced payment options.
It is not possible to pay directly on collection.
Collection and shipment by courier in charge
The collection of the ordered products will be made, by order and the customer’s account, by a courier appointed by the same. The goods will be delivered to the address indicated at the time of the order. Delivery is made on working days (between 9 am and 6 pm).
In case of absence, upon delivery, the courier will leave a notice of passage. If the courier will not be contacted to fix a new delivery, he will make a second attempt on the day following the first attempt.
If the following attempt is not successful, the order will automatically be placed in storage and you will be contacted by our operators, to the references left at the time of the order, with the aim of booking a new delivery based on your needs. If it is impossible to contact you and the ordered products remain in storage for more than 10 days, or even the new delivery agreed with our operators does not go well, we will proceed to cancel the order.
Delivery and delay
Products in stock will be shipped the same day as the order has been placed or latest the following working day. Products which are not in stock will be ready for shipment normally within 3-6 working days. If the order is delayed more than 6 working days, Pharmamed SRL must notify the customer thereof. In this case the customer has the right to cancel the balance order within 24 hours for products not shipped timely. All orders will be shipped with GLS Express (1-3 working days). The delivery time is between 4-8 working days and we provide our customers with a tracking number. The maximum delivery time is thirty (30) days, as established by law. However it is very unusual that a delivery will take more than 1-3 working days in Europe and 4-8 working days in other place. Pharmamed SRL is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.
Shipping costs vary based on purchase. For amounts less than or equal to €999,00 the shipping cost is €9,90. For all purchases over €999,00 the shipping cost will be completely discounted.
Returns
Pharmamed SRL accepts any products returned within 10 working days notification from receipt of the product as long as the reason falls under one of the following conditions:
- The product contains manufacturing defects.
- The product was wrong received.
- The product was damaged upon arrival.
Your refund will be issued. Shipping costs are not refunded.
Damaged products
Pharmamed SRL bears the risk of freight of the products to the customer, any claims for loss, shortage, breakage, leakage or other damage occurring in transit must be notified to Pharmamed SRL by e-mail no later than 10 days after the customer has obtained or should have obtained knowledge thereof. Claims received after this time are not accepted. Notification must be accompanied by relevant pictures and the report made by the carrier of the loss, shortage, breakage or damage. Claims submitted by the customer without appropriate documentation will be rejected. Packages opened or in other ways damaged by the customs or other authority, is the importers (customers) responsibility and will not be refunded or in other ways reimbursed. The customer will cooperate fully and loyally with Pharmamed SRL in its efforts to establish a claim against the carrier. In case of returned goods the customer will be offered either replacement of goods or a 100% refund of the products returned. Customers refund will be processed via the same method of payment originally used to for the purchase. No returns will be accepted after 30 days. When a product is returned, please enclose a copy of the invoice including a note stating what the complaint concerns.
Cancellation of products
After an order has been placed, the order is binding for the customer unless Pharmamed SRL can not dispatch the products within 6 working days after receiving the order. In the case that Pharmamed SRL can not ship the products within 6 working days, the customer will be notified about this and have the choice to cancel the order.
Compliance
Pharmamed SRL acts as an international wholesaler and does not assume any liability for compliance with legislation in the country in which the customer is established or the country into which the customer imports the products. Hence, the customer is responsible for specifying the order sufficiently for the purpose of ensuring that further wholesale or retail sale of the products meets the requirements of the relevant jurisdiction, e.g. language requirements, product registration, patient information leaflets, labelling or presentation of the product in general. The customer is responsible for obtaining and maintaining any required or relevant marketing permissions or for fulfilling any regulatory registration requirements for the products which are to be imported, marketed or sold by the customer. Pharmamed SRL do only accept orders from doctors, aesthetic clinics, hospitals and wholesalers.
Obligations to inform and product recalls
The customer must within 48 hours from the time when information on an adverse event came or should have come to the customer’s knowledge provide any available information thereon to Pharmamed SRL. In this respect, an adverse event means (i) any malfunction, failure, defect or deterioration in the characteristics and/or performance of a product, as well as any inadequacy in the labelling or the instructions for use which, directly or indirectly, has, might lead to or might have led to the death of a person or to a serious deterioration in their state of health and (ii) any technical or medical reason in relation to the characteristics or performance of a product leading to systematic recall of products of the same type by the customer. The customer must no later than 10 days from receipt of the products inform Pharmamed SRL about any and all complaints, which may refer to the products. The information provided must include a full and complete description of the complaint and any action taken in response to the complaint by the customer. Pharmamed SRL will notify the customer immediately in the event of Pharmamed SRL’ knowledge about a product recall and will provide instructions on how to assist in returning all affected products. Pharmamed SRL may determine the recall measures required from the customer on a recall-by-recall basis, and the customer must comply with such measures unless such instructions are in violation of the law applicable to the customer. Without further instruction, the customer must provide to Pharmamed SRL any available documentation on seizure notices from public agencies and recall notices sent to the customer’s potential subsequent customers. The customer bears its own cost in connection with product recalls.
Limitations of liability
Pharmamed SRL will not pay damages for any indirect losses or consequential damage suffered by the customer or any third party. Indirect losses or consequential damage include but are not limited to loss of business opportunities, loss of profit, loss of goodwill, loss of interest and duty to pay any liquidated damages, penalties or fines. The maximum liability of Pharmamed SRL shall not exceed the purchase price originally paid by the customer for the product. The aforesaid monetary limitation applies irrespective of the basis of the liability and will to the widest extent possible include claims based on acts of negligence (whether ordinary or gross negligence), strict liability, product liability, etc. The guarantee period ceased immediately if the product is repaired or moderated by persons/companies that are not authorized by Pharmamed SRL, or if the serial number has for whatever reason been removed from the product or defaced.
Complaints
We aim to have happy and satisfied customers. Complaints of any nature can be sent to the following address by either mail or email:
Pharmamed SRL, Via Cesare Cantù 104 (San Marino), (+39) 388 3633998, info@pharmamedrsm.com. When a product is returned, please enclose a copy of the invoice including a note stating what the complaint concerns.
Choice of law
These terms and conditions and any purchase agreement between the customer and Pharmamed SRL is governed by the laws of San Marino, except for rules on choice of law and CISG.
Disclaimer
Pharmamed SRL cannot promise that the content of the website is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Pharmamed SRL may, at any time, amend the content of the website. Although Pharmamed SRL strives to display the correct texts, images and pricing on the website, errors may occur. If the customer has been charged the wrong amount in the website, Pharmamed SRL will either issue a credit note or send a charging for the extra amount. Pharmamed SRL, however, reserves the right to cancel any order prior to dispatch should we find that the purchase is based on erroneous information, including incorrect pricing. In such case the customer will be notified by email. If Pharmamed SRL are unable to contact the customer, the order will be cancelled automatically. Furthermore, Pharmamed SRL disclaims responsibility for non-delivery due to sold out products and force majeure, including delivery failure due to our suppliers.